Website Privacy Policy

Data Controller

The company responsible for processing your data under this Privacy Policy is:

BELLA AURORA GROUP which is made up of:

BELLA AURORA LABS, S.A.

NIF: A58303462
Registered office: Luis Martínez 21, 39005 Santander (Spain)
Address for communication purposes: Colonia Güell - Ed. Filatures, 4° - 08690 Santa Coloma de Cervelló (Barcelona)
Email address: [email protected]
Website: www.bellaaurora.co.uk
Phone: 0034 934781112
Registered with the Public Companies Register of Santander in Volume 1173, Record 76, Section 8, Page S-32334, Entry 2

MAGNA LABORATORIOS S.L.

NIF: B62048905
Address: Colonia Güell - Ed. Filatures, 4° - 08690 Santa Coloma de Cervelló (Barcelona)
Email address: [email protected]
Website: www.bellaaurora.co.uk
Phone: 0034 934781112
Registered with the Companies Register of Barcelona: Volume 31934, Record 129, Page B201654, Entry 1 of 05-10-1999

At Bella Aurora Group, we recognise the importance of protecting your personal information and are committed to processing it responsibly and in accordance with data protection laws.

The aim of this privacy policy is to regulate all matters associated with processing data relating to users who browse or provide their personal data through the various forms located on the website.

Personal Data

Personal data is information that identifies you or makes you identifiable. Through the website, in the boxes provided, we collect the personal data supplied by users: First name, surname, email, phone, postal address, town, etc., as well as any data that is voluntarily supplied through any of the social networks with which users are registered. For the latter, privacy will depend on the user's own configuration, as well as the terms and conditions of the social network itself.

Visiting the website does not require users to provide any information about their personal data. However, if data is provided, it will be processed lawfully, always in accordance with the principles and rights set out in the GDPR 2016/679 of 27 April 2016 and the LOPDGDD 3/2018 of 5 December.

Purpose, duration, and lawfulness of data processing

The data that users provide will be processed for the following purposes:

To deal with requests or queries made by users through the contact form located on the website. We collect and process the user's personal data so that we can process and manage their request, enquiry, or any query they make via the form. We will keep this data for the period of time required to fulfil the request and for the period of time established by law, with a minimum duration of 3 years.

The legal basis for processing the data will be the consent given by the user by ticking the box accepting our privacy policy before sending the request. Users have the right to withdraw their consent at any time, but this does not affect the lawfulness of data processing based on the consent given prior to its withdrawal.

To send newsletters about BELLA AURORA LABS , S.A. products. Based on the user's consent, we collect and process their personal data so that we can send them information about our products and services. We will keep this data as long as the user does not revoke their consent to the processing of the data and for the period of time established by law, with a minimum duration of 3 years.

The legal basis for processing the data will be the consent given by the user by ticking the box accepting our privacy policy before subscribing to the newsletter in the form provided for that purpose on the website. Users have the right to withdraw their consent at any time, but this does not affect the lawfulness of data processing based on the consent given prior to its withdrawal.

To address and manage purchases made by users through the purchase form located on the website. We collect and process the user's personal data so that we can process orders and subsequent payment for the products and services offered on the website. We will keep this data for the duration of the contractual relationship between the parties and for the period of time established by law for compliance with tax obligations.

The legal basis for processing the data will be the performance of a sales contract to which the individual concerned is a party. If the user does not supply their personal data, their purchase cannot be managed, therefore the requested service cannot be provided.

To save an abandoned shopping basket and remind a user that they have left a product in their basket, if they have started a purchase by entering their email address. The data will be kept from the moment the user adds the selected product to the basket until the moment they confirm it, for a period not exceeding five days.

The legal basis for processing the data will be the Controller’s legitimate interest in facilitating the purchase of the product for which the User has shown interest by adding it to the basket.

To register as a "registered user" through the registration form located on the website, which will allow the user to access their private service area and allow us to inform them about our activities, by sending marketing communications with news about our services via any electronic method. We will keep this data as long as the user does not ask to be unsubscribed from the register and for the period of time established by law, with a minimum duration of 3 years.

The legal basis for processing the data will be the consent given by the user when registering via the registration form and ticking the box accepting our privacy policy before submitting their request. Users have the right to withdraw their consent at any time, but this does not affect the lawfulness of data processing based on the consent given prior to its withdrawal.

To improve your experience when browsing the website. We will keep this data as long as the user does not revoke their consent to the processing of the data by deleting the cookies and for the period of time established by law, with a minimum duration of 3 years.

The legal basis for improving the user’s experience when browsing the website is the consent given by them when accepting the cookies. Users have the right to withdraw their consent at any time, but this does not affect the lawfulness of data processing based on the consent given prior to its withdrawal.

To manage our social networks and send you information about our activities and products. We will keep this data as long as the user does not revoke their consent to the processing of the data and for the period of time established by law, with a minimum duration of 3 years.

The legal basis for managing our social networks and sending you our activities and news is the consent you give us for this purpose. Users have the right to withdraw their consent at any time, but this does not affect the lawfulness of data processing based on the consent given prior to its withdrawal.

To manage the "Help" chat service offered on our website for any questions about our products/services. With the aim of constantly improving the quality of our customer service, we record the chat history for analysis and improvement purposes. We inform users that the chat is managed by the Microsoft Dynamics 365 platform. These records are deleted once evaluated and after the period of time established by law, with a minimum duration of 3 years.

The legal basis is the consent you give us to use the service. Users have the right to withdraw their consent at any time, but this does not affect the lawfulness of data processing based on the consent given prior to its withdrawal.

To manage communication via WhatsApp that BELLA AURORA, SL makes available to users for the purpose of meeting their needs and dealing with their concerns. Using the WhatsApp application as a means of communication implies an international data transfer, and while the servers for the WhatsApp application for EU users are located in Ireland, communications with US servers may occur. The CONTROLLER is the sole recipient of the data and will only have access to the name, phone number, and conversations provided in the chat. The use of the information contained in the chat for other purposes is strictly prohibited. With regards to data retention, while communications are taking place, the history of those required for the described purpose will be kept. Furthermore, when the other party decides to withdraw consent for communication through the application, all conversations must be immediately deleted, except if their retention is required by a legal obligation or for the legitimate defence of the user, in which case all information must be blocked and its processing limited as long as responsibilities may arise from it.

To manage the sending of satisfaction surveys based on the purchase or service requested to improve our customers' experience on a daily basis. Personal data will be deleted once the survey has been completed and once a reasonable period of time has passed to make improvements, activate our services, and meet the requirements of the relevant legislation.

The processing of data will be based on the legitimate interest in improving the quality of the service when users have purchased goods and/or services. In the absence of such a contractual relationship, data processing will be based on the user's consent acquired under the current regulations. Likewise, if consent is withdrawn to any data processing, this will not affect the lawfulness of prior data processing.

Transfer or Communication of Personal Data and International Transfers

Your data will not be communicated or transferred to third parties unless there is a legal obligation apart from to those providers linked to the Controller who act as data processors.

International Transfers

For the use of the chat, BELLA AURORA LABS, S.A. will subcontract the services of the Microsoft Dynamics 365 platform, located in the USA, involving an international data transfer. However, it adheres to Standard Contractual Clauses, which follow a valid mechanism for exporting data between Europe and the USA. BELLA AURORA LABS, S.A. has signed a Data Processor contract with this provider.

Updating Data

It is important that, to enable us to keep personal data updated, users inform us whenever there is any change to that data, otherwise we cannot be held responsible for its accuracy. Users guarantee that the personal data provided is accurate, guaranteeing that all the information provided corresponds to their real situation, is updated and correct, and they are obliged to inform us of any changes.

Third-Party Data

If users provide data relating to third parties for any purpose to BELLA AURORA LABS, S.A., they guarantee that they have obtained the data lawfully, that they have informed the parties concerned in advance and obtained their consent to communicate it, and that the information provided is accurate and correct.

Required Information

All our forms are marked with an asterisk (*) where data is required. If users do not complete these fields or do not tick the box accepting the privacy policy, the form will not allow the information to be sent.

Use of Passwords

To access the Private Area, USERS must "Log In" using the email address and password generated in the registration form in accordance with the complexity rules established at any given time on the website.

Users are responsible for the safekeeping of the usernames and/or passwords that they select during registration and keeping them confidential, and they undertake not to transfer their use to third parties, or to allow access to them by outsiders.

Likewise, users are obliged immediately to notify the Controller of any event that allows the improper use of usernames and/or passwords, such as theft, loss, or unauthorised access to them, so that they can be cancelled immediately.

Rights of Interested Parties

You have the right to access your data and obtain confirmation about how it is processed, as well as a copy of the personal data being processed. You have the right to update it and request the rectification of inaccurate data or request that it be deleted if it is no longer necessary for the purposes for which it was collected. You may request the limitation of the processing of your data and object to it being processed by revoking your consent, as well as exercising the right to data portability. Likewise, you have the right not to be subject to decisions based solely on the automated processing of your personal data. You may exercise your rights by contacting us at Colonia Güell - Ed. Filatures, 4° planta - 08690 Santa Coloma de Cervelló (Barcelona). Email:

If you consider that your rights have not been properly addressed, you have the right to file a complaint with the supervisory authority at www.aepd.es

Processing of Data relating to Minors

Anyone who provides data through the forms on this website and agrees to it being processed declares that they are over 18, and it is prohibited for under 18s to access and use the portal. If at any time, the CONTROLLER detects that a minor under 18 has provided personal data, we will delete it. Likewise, parents or guardians may in any event contact BELLA AURORA LABS, S.A. to block an account being accessed by a minor under their care who has registered by falsifying their identity.

Social Networks

The purpose of tools such as Facebook, Twitter, Instagram, etc., or other social networks is to provide exposure and publicity for the activities carried out by our organisation. These tools store personal data on the servers of the respective services and are governed by their own privacy policy. It is recommended that users review and read the terms of use and privacy policy of the social network when registering, taking into account the different configuration options in relation to the level of privacy of the user's profile on the social network.

Likewise, the CONTROLLER reserves the right to remove from its social networks any information published by third parties that violates the law, incites others to do so, or contains messages that attack the dignity of people or institutions. The CONTROLLER also has the right to block or report the profile responsible for these messages.

Processing of Cookies

A cookie is a small file that is downloaded and stored on a user's computer when they access a web page. Cookies allow the website, among other things, to store and retrieve information about a user's browsing habits or their device and, depending on the information they contain and the way the device is used, they can be used to recognise users. Users have the option to prevent the generation of cookies, by selecting the corresponding option in their browser. You can obtain more information by reading our Cookies Policy.

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